If you place your order on a business day (Monday – Friday) we’ll process it within 72 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.

How much does shipping cost?

 

 

Austere Skin is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct. If you have further issues with delivery of your item you can contact us.

How to track your parcel in New Zealand:

You’ll find your tracking number in the dispatched email. Enter this tracking number at https://www.nzcouriers.co.nz/track_and_trace.html

**Note! Orders sent to destinations outside of New Zealand may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.